Privacy Policy
Fezbet operates as an online gaming platform that prioritises the protection of personal information for all users in Ireland. This privacy policy outlines how personal data is collected, processed, stored, and protected when you access and use our services. The information provided here applies to all interactions with the Fezbet platform, including registration, gameplay, transactions, and communications. We remain committed to maintaining transparency regarding data handling practices and ensuring compliance with applicable data protection regulations. This document serves as a comprehensive guide to understanding your rights and our responsibilities concerning personal information.
Information Collection and Usage
When you register an account with Fezbet, certain personal information is required to verify identity, process transactions, and provide gaming services. The data collected includes full name, date of birth, residential address, email address, telephone number, and payment details. Additional information may be gathered through your interactions with the platform, such as gameplay history, deposit and withdrawal records, device information, IP addresses, and browser types. This data serves multiple purposes, including account management, transaction processing, fraud prevention, compliance with regulatory requirements, and service improvement. Cookies and similar tracking technologies are employed to enhance user experience, remember preferences, and analyse platform usage patterns. Technical data is automatically collected when accessing Fezbet services, which helps maintain security standards and optimise platform performance. Communication preferences are recorded to ensure that promotional materials and service updates are delivered according to your specified choices. All information collected is processed lawfully and transparently, with clear purposes defined for each category of data.
Data Sharing and Third-Party Access
Fezbet maintains strict protocols regarding the sharing of personal information with external parties. Data may be disclosed to payment processors who facilitate deposits and withdrawals, verification services that confirm identity and age requirements, regulatory authorities as mandated by licensing obligations, and technical service providers who support platform infrastructure. No personal information is sold to third parties for marketing purposes. When data is shared with service providers, contractual agreements ensure that information is handled securely and used solely for specified purposes. In circumstances where legal obligations require disclosure, such as court orders or regulatory investigations, personal information may be provided to relevant authorities. Business transfers, including mergers or acquisitions, may necessitate data transfer to successor entities, though users will be notified of such changes. All third parties with access to personal data are required to maintain equivalent security standards and comply with applicable privacy regulations. Cross-border data transfers are conducted with appropriate safeguards in place to protect information integrity.
Data Security and Retention
Fezbet implements comprehensive security measures to protect personal information from unauthorised access, alteration, disclosure, or destruction. Encryption technologies are applied to sensitive data during transmission and storage, ensuring that financial information and personal details remain secure. Access to personal data is restricted to authorised personnel who require such information to perform specific job functions. Regular security audits and vulnerability assessments are conducted to identify and address potential risks. The following table outlines data retention periods for different categories of information:
| Data Category | Retention Period | Purpose |
|---|---|---|
| Account Information | Duration of account plus 7 years | Regulatory compliance and dispute resolution |
| Transaction Records | 7 years from transaction date | Financial auditing and legal requirements |
| Gameplay History | 5 years from last activity | Safe gaming monitoring and analytics |
| Communication Logs | 3 years from last contact | Customer service quality and dispute handling |
| Marketing Preferences | Until withdrawal of consent | Compliance with communication choices |
When retention periods expire, personal data is securely deleted or anonymised to prevent identification. Users who close accounts may request immediate deletion of non-essential data, though certain information must be retained to satisfy legal and regulatory obligations. Backup systems maintain copies of data for disaster recovery purposes, with equivalent security protections applied. Regular reviews of stored information ensure that data is not kept longer than necessary for its intended purpose.
User Rights and Data Control
Individuals have specific rights regarding their personal information held by Fezbet. You may request access to the data we maintain about you, receiving a copy in a structured and commonly used format. Correction requests can be submitted when information is inaccurate or incomplete, and we will update records promptly upon verification. The right to erasure allows you to request deletion of personal data, subject to legal retention requirements and ongoing contractual obligations. Processing restrictions can be requested in certain circumstances, limiting how data is used whilst maintaining storage. Objections to specific processing activities, particularly those related to marketing communications, can be raised at any time. Data portability rights enable transfer of information to other service providers in machine-readable formats. Automated decision-making processes, including those used for safe gaming monitoring and fraud detection, are subject to review and challenge. To exercise these rights, contact our data protection team through the designated channels provided within your account settings. Response times typically range from 14 to 30 days, depending on the complexity of the request. Identity verification procedures apply to all data access requests to prevent unauthorised disclosure. There is no charge for most requests, though excessive or repetitive demands may incur reasonable administrative fees.
Cookies and Tracking Technologies
Fezbet utilises various technologies to collect information about platform usage and enhance user experience. Essential cookies are necessary for core functionality, including session management, security features, and transaction processing. Performance cookies gather anonymous data about how visitors interact with the platform, helping identify areas for improvement. Functionality cookies remember your preferences and settings, personalising your experience across sessions. Targeting cookies may be used to deliver relevant promotional content based on browsing behaviour and interests. The following table categorises the types of tracking technologies employed:
| Technology Type | Purpose | Duration | User Control |
|---|---|---|---|
| Session Cookies | Maintain login status and security | End of session | Required for service |
| Persistent Cookies | Remember preferences and settings | Up to 12 months | Adjustable in settings |
| Analytics Tools | Monitor platform performance and usage patterns | Anonymised data retention | Opt-out available |
| Marketing Pixels | Track campaign effectiveness | 90 days | Manageable through preferences |
Browser settings allow control over cookie acceptance, though blocking essential cookies may limit platform functionality. Third-party cookies from integrated services are governed by respective privacy policies of those providers. Regular clearing of cookies will require re-entry of preferences and may affect user experience. Detailed information about specific cookies used can be accessed through the cookie management interface within your account. Mobile applications may use additional identifiers and tracking methods, with equivalent controls available through device settings. Safe gaming tools incorporate tracking to monitor play patterns and identify potential issues, supporting responsible gambling initiatives. Updates to cookie usage are reflected in this privacy policy, with material changes communicated through platform notifications.