Privacy Policy

Fezbet operates as an online gaming platform committed to protecting the personal information of all users. This privacy policy outlines how we collect, use, store, and safeguard your data when you access our services. We adhere to stringent data protection regulations, including the General Data Protection Regulation (GDPR) and applicable United Kingdom legislation. By using our platform, you acknowledge that you have read and understood the terms set forth in this document. We implement comprehensive security measures to ensure your information remains confidential and is processed lawfully. This policy applies to all visitors, registered users, and anyone who interacts with our website or mobile applications.

Information Collection and Usage

We collect various types of information to provide and improve our services. Personal data includes your name, email address, date of birth, postal address, telephone number, and payment details. This information is gathered during account registration, deposit transactions, withdrawal requests, and identity verification processes. We also collect technical data such as IP addresses, browser types, device identifiers, operating systems, and browsing patterns through cookies and similar technologies. Behavioural data regarding your gaming activity, including games played, wager amounts, session duration, and preferences, helps us enhance user experience and ensure responsible gaming practices. Transaction history is maintained for financial record-keeping and regulatory compliance. All data collection serves specific purposes: account management, payment processing, fraud prevention, compliance with legal obligations, marketing communications where consent is provided, and customer support. We never sell your personal information to third parties. Data is retained only for as long as necessary to fulfil these purposes or as required by law.

Data Security and Protection Measures

Protecting your information is our highest priority. We employ industry-standard encryption protocols, including SSL (Secure Socket Layer) technology, to safeguard data transmission between your device and our servers. All sensitive information, particularly payment credentials, is encrypted using advanced cryptographic methods. Our systems are hosted on secure servers with restricted physical and digital access, monitored continuously for potential security breaches. Regular security audits and penetration testing are conducted to identify and address vulnerabilities. Access to personal data is limited strictly to authorised personnel who require it for legitimate business purposes, and all staff members undergo mandatory data protection training. We implement multi-factor authentication for account access and maintain robust firewall protection against unauthorised intrusions. In the event of a data breach, we have established incident response protocols to notify affected users and relevant authorities within the timeframes mandated by law. Our safe gaming initiatives include tools such as deposit limits, self-exclusion options, and reality checks, which rely on secure data processing to function effectively. These measures demonstrate our commitment to both security and responsible gaming practices.

Third-Party Sharing and Disclosure

We share your information with carefully selected third parties only when necessary for service delivery or legal compliance. Payment processors handle your financial transactions, and these entities are bound by strict confidentiality agreements and comply with Payment Card Industry Data Security Standards (PCI DSS). Identity verification services may access your documents to confirm your age and identity as required by licensing authorities. Game providers receive limited data to facilitate gameplay and ensure fairness. Marketing partners may process your information if you have explicitly consented to receive promotional communications, and you retain the right to withdraw consent at any time. We disclose information to regulatory bodies and law enforcement agencies when legally obligated or when necessary to prevent fraud, money laundering, or other illegal activities. Business transfers such as mergers, acquisitions, or asset sales may involve data transfer to successor entities, with users notified of such changes. We never share data for purposes beyond those disclosed in this policy without obtaining your prior consent. All third parties are contractually required to maintain equivalent security standards and use your information solely for specified purposes.

User Rights and Data Management

You possess extensive rights regarding your personal information under data protection legislation. You may request access to all data we hold about you, receiving a copy in a structured, commonly used format. The right to rectification allows you to correct inaccurate or incomplete information in your account. You can request erasure of your data, subject to our legal and regulatory obligations to retain certain records. The right to restrict processing enables you to limit how we use your information in specific circumstances. Data portability permits you to transfer your information to another service provider where technically feasible. You may object to processing based on legitimate interests, including direct marketing activities. Automated decision-making, such as fraud detection algorithms, operates within your right to request human review of decisions that significantly affect you. To exercise these rights, contact our data protection officer through the designated channels provided on our website. We respond to all requests within one month, extending this period by two months for complex requests. Identity verification may be required before processing your request to prevent unauthorised access. Account closure requests are processed promptly, though certain data may be retained for legal, accounting, or dispute resolution purposes. You also have the right to lodge complaints with the Information Commissioner’s Office (ICO) if you believe your data protection rights have been violated.

Cookies and Tracking Technologies

Our platform utilises cookies and similar technologies to enhance functionality and personalise your experience. The following table outlines the types of cookies we deploy:

You can manage cookie preferences through your browser settings, though disabling certain cookies may limit platform functionality. We respect Do Not Track signals where technically feasible. Third-party cookies from analytics providers and advertising networks may be present, governed by their respective privacy policies. Local storage and similar technologies store data on your device for improved performance. We regularly review our cookie usage to ensure compliance with evolving privacy standards and minimise data collection to what is strictly necessary for legitimate purposes.